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Sales and customer service
SugarCRM, NetSuite get boost from BT deal IDG News Service, News
Microsoft Dynamics CRM Online goes GA IDG News Service, News
Microsoft renames CRM Live to 'CRM Online' IDG News Service, News
Microsoft updates Office Live Small Business IDG News Service, News
Salesforce offers data sharing for customers IDG News Service, News
Microsoft extends Dynamics support, promises roadmaps IDG News Service, News
Microsoft drops price to partners for hosted CRM IDG News Service, News
Salesforce.com eyes data-sharing service IDG News Service, News
Fund to invest $25 million in Salesforce.com startups IDG News Service, News
Adobe teams with Business Objects to fight Microsoft IDG News Service, News
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Consensus Report: CRM ROI
CRM: What is it and why do it?
Building an e-commerce trust infrastructure

More Sales and customer service Topics
  Lead generation
How to do customer segmentation right CIO
No guesswork here: Web sites work for SMBs InternetNews.com
Ideas to lure customers to your firm's Web site WSJ Startup Journal
  Commerce
Microsoft updates Office Live Small Business IDG News Service
Blog Insights: Ebay and fee hikes: No longer for small-time entrepreneurs? ITworld.com
Ecommerce Customer Satisfaction Rising ITworld.com
  CRM
SugarCRM, NetSuite get boost from BT deal IDG News Service
U.S. medium businesses to spend $1B on CRM solutions this year AMI-Partners
Email Customer Service: Room for Improvement ITworld.com
  Data mining
Google's Web analytics service now free IDG News Service
Mining for Reality ITworld.com
HitBox Decision Mining - an outsourced data warehousing service WebSideStory, Inc.
  Sales tracking
SalesGene debuts focused on needs of salespeople IDG News Service
Best Practice: Tips for a successful commerce infrastructure ITworld.com
First look: Multiactive's Maximizer 7 Smallbusinesscomputing.com
  Fulfillment
Shifting auto parts service into high gear SmallBusinessComputing.com
Best Practice: Tips for a successful commerce infrastructure ITworld.com
The bear necessities for Web sales Internet Week
  Business intelligence
Adobe teams with Business Objects to fight Microsoft IDG News Service
SAP steps up BI efforts for smaller businesses IDG News Service
A French-U.S. hybrid’s software dream BusinessWeek
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